Our friendly fulfillment team is the best route for all questions surrounding the bitpix.io shop.
How long is fulfillment time?
Please read the our shipping policy page for details.

What happens if a package isn't delivered to me, but the tracking states that it did? 
bitpix.io will cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.
In the rare cases that a parcel is marked as delivered by the courier, but the recipient reports they have yet to receive it - bitpix.io would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipients address.
In most instances, it is found that the delivery was made, but left in an unexpected location at a recipient's address. Recipients should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."
If the customer is unable to locate the package we will need to place a new manual order to have it reshipped. If you'd like to file a claim with the courier for reimbursement, bitpix.io customer support can assist you in this process - however, be mindful that claims through USPS, FedEx, DHL or other can often take several weeks before being resolved or refunded.

What if I entered the wrong address?
Since carriers calculate live delivery mainly by the zip or postal code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.  In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address. If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 30 days you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package. 

Do you ship to all countries?
bitpix.io we ship internationally to all other countries!

What if my order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
We may ask for your help before doing that, like confirming your that your shipping address was correct. It would also be good to double check that you've got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.

Does FedEx or DHL ship to PO Boxes?
They don't ship to US based PO Boxes, but will ship to some international PO Boxes. We will not refund a FedEx shipping rate if a US based PO box is entered.

What if the product is damaged in the mail?
We ask for photo verification of the damaged goods sent to support@bitpix.io, then we'll gladly send a replacement at no cost to you.

What tracking options are there?
All international orders delivered have full tracking available! We will give you a tracking number with a link to follow up on the status of their orders.

If you have a question about bitpix.io that isn’t related to an order.

Contact us directly here